Q: Is there a cost to having a Product Specialist come to my home for a design consultation appointment?
A: NO. We offer complimentary design consultation appointments 7 days a week from 9am to 8pm.
Q: What can I expect during my design consultation? Is there going to be a 3 hour high pressure "sales pitch"?
A: Absolutely not. The primary goal of the design consultation is to select the right window for you and your home. We offer multiple product lines from Andersen® and other manufacturers. We listen to your needs and priorities and work with you to select a product that's just right. We then answer any questions you may have and leave you with a computer generated, "to the penny" quotation that's good for one year. If we earn your serious consideration, we can share with you any promotional discounts we may be offering. No "dog and pony show", no "canned sales pitch", and no games or high pressure.
Q: How long will it take to get my windows once I place an order?
A: It depends. All your windows and doors will be custom made expressly for your home. Lead times can vary greatly based upon which product you select. On average, we have our projects completed within 4-6 weeks from when the order is placed.
Q: How many days will it take for my project to be completed once the installation starts?
A: At ACRE we allocate enough manpower to get most jobs done in just one day. Even the largest projects only take between 2-4 days.
Q: Can I do the project in phases?
A: Yes, In fact most of our customers start by doing just a portion of their home. At ACRE we offer a Price Guaranty Program that allows you to do the project in stages without having to pay for any future price increases and getting the same discounts applied to all future work.
Q: Do you offer financing?
A: Yes, we work with several major lenders and banks to provide financing to our customers. In fact we have programs that are not available to the general public such as no equity required programs, zero percent financing, and tax deductible financing.
Q: It seems like you provide a lot of service and higher quality products, how steep are your prices?
A: Not as steep as you might think. While we provide a superior level of service and top shelf products, because we do tons of work we can offer "best in class" value. In fact we offer all our customers a Money-Back Lowest Price Guaranty. You get a written guaranty that gives you cash back if you find equal quality for a lower price. We will never "cut a corner" to give a lower price. We would rather lose your business than compromise our quality. The bottom line is that we do the job right and guaranty that we have the lowest prices for the quality level we offer. That's why so many Tri-State homeowners have chosen ACRE.
Q: I see lots of advertising by Renewal by Andersen, does ACRE offer Renewal by Andersen products?
A: NO. Renewal by Andersen is the replacement window division of Andersen® that exclusively offers Renewal by Andersen Fibrex composite windows. Those windows can only be purchased from an authorized Renewal by Andersen affiliate. ACRE is not an affiliate and does not offer the product. The Renewal by Andersen window is a superior quality product and the Philadelphia area Renewal by Andersen affiliate is a really good company that does great work. We recommend getting quotes from both ACRE and Renewal by Andersen, that way you can see all your options and decide which window is best for you and your home. Whatever you decide, you will get a great window from a good company.
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